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Registration

  • How do I register?
    • You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information. Or you an also create your account from the sign in page which will appear after confirming your cart.

  • Are there any charges for registration?
    • No. Registration on myshops.com.bd is absolutely free.

  • Do I have to necessarily register to shop on MyShops ?
    • You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

  • Can I have multiple registrations?
    • Contact phone number can only be associated with one account.

  • Can I add more than one delivery address in an account?
    • Yes, you can add multiple delivery addresses in your MyShops account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Account Related

  • What is My Account?
    • My Account is the section you reach after you log in at myshops.com.bd. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

  • How do I reset my password?
    • You need to enter your registered mobile number on the Login page and click on forgot password. An OTP will send to your registered mobile number. After submitting the correct OTP, you can change your password. In case of any further issues please contact our customer support team.

  • What are credit notes & where can I see my credit notes?
    • Credit notes reflect the amount of money which you have pending in your myshops.com.bd account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

  • What is My Shopping List?
    • My Shopping List is a comprehensive list of all the items previously ordered by you on myshops.com.bd. This enables you to shop quickly and easily in future.

Payment

  • What are the modes of payment?
    • You can pay for your order on myshops.com.bd using the following modes of payment:

      • a. Cash on delivery
      • b. Credit and debit cards (VISA / Mastercard / Amex)
      • c. Net Banking (City Touch)
      • d. Mobile Wallets (bKash, Rocket and more)

  • Is it safe to use my credit/ debit card on Myshops.com.bd?
    • Yes, it is absolutely safe to use your card on myshops.com.bd. A recent directive from Bangladesh Bank makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master or American Express credit card. It means extra security for customers, thus making online shopping safer.

  • What is the meaning of cash on delivery?
    • Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

  • If I pay by credit card how do I get the amount back for items not delivered?
    • If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Myshops.com.bd account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your card account please contact our customer support team and we will refund it back on to your card.

  • Where do I enter the coupon code?
    • Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your invoice value.

Delivery Related

  • When will I receive my order?
    • Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will deliver in next delivery slot.

  • How will the delivery be done?
    • We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

  • How do I change the delivery info (address to which I want products delivered)?
    • You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right-hand corner and go to the “Update My Profile” section to change your delivery address.

  • How much are the delivery charges?
    • You can find the delivery charge once you cart your product. There appears the delivery charge. We offer delivery charge for MyShops customer depends on the cart value.

  • Do you deliver in my area?
    • You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before confirming the order. Recently we serve our orders to Dhaka City only.

  • Will someone inform me if my order delivery gets delayed?
    • In case of a delay, our customer support team will keep you updated about your delivery.

  • Do you do same day delivery?
    • On time delivery is our main moto and we have a huge number of stock point as we can ensure your product within the shortest time. We try to ensure your delivery as per your chosen delivery time which you confirm while place your order from MyShops app or website.

Order Related

  • What are delivery slots?
    • Delivery slots are time slots during which you will receive your order. Myshops.com.bd offers slots and update the slots regularly depends on the market situation. You find the slot before confirming your every order.

  • How can I check availability of next slot before placing order?
    • Once you log in to your account, you will notice that on the right side of the website, under “My Cart” the next available slot in which you can order will be displayed.

  • Can I change my order delivery slot after placing the order?
    • Delivery slot can be changed for an active order through the App or website.

  • How do I add or remove products after placing my order?
    • Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

  • How long will my chosen slot be blocked for me?
    • 5 minutes. After this the slot will be released for other shoppers on the website.

  • How do I check the current status of my order?
    • The only way you can check the status of your order is by our Track Order page.

  • Why is there an order cancellation fee?
    • We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order.

      Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is

      booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.

  • What You Receive Is What You Pay For?
    • At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery, we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

  • When and how can I cancel an order?
    • You can cancel an order before confirming the order. MyShops will confirm the order after you order placement. Before the admin of the MyShops confirming the order, you can cancel the order.

Customer Related

Return & Refund

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills

Return Policy - Time Limits:

1. Meat & Fish Product is not returnable after confirming the receive.

2. Perishable goods: Within 24 hours from the delivery date

3. Other goods: Within 3 days from the delivery date.

Others

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