You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information. Or you an also create your account from the sign in page which will appear after confirming your cart.
No. Registration on myshops.com.bd is absolutely free.
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Contact phone number can only be associated with one account.
Yes, you can add multiple delivery addresses in your MyShops account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
My Account is the section you reach after you log in at myshops.com.bd. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
You need to enter your registered mobile number on the Login page and click on forgot password. An OTP will send to your registered mobile number. After submitting the correct OTP, you can change your password. In case of any further issues please contact our customer support team.
Credit notes reflect the amount of money which you have pending in your myshops.com.bd account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.
My Shopping List is a comprehensive list of all the items previously ordered by you on myshops.com.bd. This enables you to shop quickly and easily in future.
You can pay for your order on myshops.com.bd using the following modes of payment:
Yes, it is absolutely safe to use your card on myshops.com.bd. A recent directive from Bangladesh Bank makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master or American Express credit card. It means extra security for customers, thus making online shopping safer.
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Myshops.com.bd account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your card account please contact our customer support team and we will refund it back on to your card.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your invoice value.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will deliver in next delivery slot.
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right-hand corner and go to the “Update My Profile” section to change your delivery address.
You can find the delivery charge once you cart your product. There appears the delivery charge. We offer delivery charge for MyShops customer depends on the cart value.
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before confirming the order. Recently we serve our orders to Dhaka City only.
In case of a delay, our customer support team will keep you updated about your delivery.
On time delivery is our main moto and we have a huge number of stock point as we can ensure your product within the shortest time. We try to ensure your delivery as per your chosen delivery time which you confirm while place your order from MyShops app or website.
Delivery slots are time slots during which you will receive your order. Myshops.com.bd offers slots and update the slots regularly depends on the market situation. You find the slot before confirming your every order.
Once you log in to your account, you will notice that on the right side of the website, under “My Cart” the next available slot in which you can order will be displayed.
Delivery slot can be changed for an active order through the App or website.
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
5 minutes. After this the slot will be released for other shoppers on the website.
The only way you can check the status of your order is by our Track Order page.
We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order.
Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is
booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery, we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.
You can cancel an order before confirming the order. MyShops will confirm the order after you order placement. Before the admin of the MyShops confirming the order, you can cancel the order.
Our customer service team is available throughout the week, all seven days from 8 am to 8 pm. They can be reached at our hotline number which is shown on contact us page or via email at firstname.lastname@example.org
Our customer service team is available throughout the week, all seven days from 8 am to 8pm.
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills
Return Policy - Time Limits:
1. Meat & Fish Product is not returnable after confirming the receive.
2. Perishable goods: Within 24 hours from the delivery date
3. Other goods: Within 3 days from the delivery date.
No we are a purely internet based company and do not have any brick and mortar stores.
We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.
The amount will be refunded to your myshops.com.bd account to use as store credit in your forthcoming purchases. In case of credit card payments, we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.
Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at email@example.com to know more.
If you are unable to find a product or brand that you would like to shop for, please write to us at firstname.lastname@example.org and we will try our best to make the product available to you.
Please note that Myshops.com.bd works with the Specialty Stores to limit the variance in weight to as low as possible.